To experience Genius with no screen overlapping, you need at least a 13″ screen. If you are within or over these dimensions and still getting the overlapping, try to refresh your screen and feel free to contact your administrator.

Yes. When you ask Genius a question the system will provide you with an answer and show you where it got the answer. Additionally, Genius will provide a link to the piece of content from which it found the answer.

Yes, if the text is not embedded in an image, then Genius can read within a table as well.

Currently, Genius cannot read text within an image. We would love to hear about your feature requests, please contact us to make a request.

Genius provides answers from content you share with it. The system comes ready with data analyzed from popular sources of information like Wikipedia and Wolfram Alpha. However, Genius has been designed to help you instantly discover insights that is difficult to find through traditional search.

To learn more, check out these videos:

Discovering Content Not Found In My Native Search

Discovering Content From Different Sources

Genius answers questions about entities (people, places and things) that have stated facts within your various types of content. To learn more about Genius responses, check out this article – Start Asking Questions and Getting Answers.

Genius will provide a list of content that it believes may contain the answer. Along with the context, Genius shows the file and the source of the file.

You can follow the steps in the Sharing Feedback on Genius Answers article and use comments to report an incorrect answer. You will find the comment button right below the text “Sorry, we couldn’t find the answer or the content”.

Genius will no longer answer questions related to the deleted content. When you delete content from your computer and not from your cloud Apps, Genius will still have access to the content if it has permission to do so.

It depends on the amount of content Genius has access to. It is generally a fast process, however,. since this is a new type of AI, we are still working on this average.

Genius supports content from the following sources:

• Box
• Dropbox
• Google Drive
• Google Workspace – GMail, Calendar, Contacts
• Liferay
• Microsoft OneDrive
• Microsoft Sharepoint

Coming soon Genius will support content from:

• Asana
• Jira
• Microsoft 365 Slack
• Microsoft Teams

More integrations to come! Send us suggestions!

Genius does not support Facebook or Twitter integrations. For now, we only support LinkedIn and Google as a means of authentication.

Yes, you can connect all of the supported apps and services simultaneously.

Yes. For example, you can have 2 different Gmail accounts connected to Genius at the same time.

Genius supports the following content types:

• Microsoft – Word, Excel, PowerPoint
• Google – Docs, Sheets, Slides
• Adobe PDF

We will be supporting more content in the future and your input is important. 

No, Genius cannot access your password-protected files.

Genius doesn’t allow users to change Usernames.

Yes, you can log in to Genius through your phone or computer. For assistance in getting access to Genius through your mobile device, contact your administrator.

Yes, you can log in to Genius through your phone or computer. For assistance in getting access to Genius through your mobile device, contact your administrator.

Currently, Genius is available in English.

Currently, Genius is available in English.

Genius partners with your enterprise heldesk to offer a complete range of support. To get help, submit a ticket through your internal support portals. If your issue requires the assistance of the Genius team, your internal helpdesk will contact our technical support experts for additional help to resolve your case.

You can logout from your Genius account by clicking the logout button in the right top corner of the Genius Web App.

Clicking on the top right portrait icon will bring up the settings menu for Genius mobile. From here, you should see the logout button at the bottom of the screen. Once you’ve clicked the logout button a pop-up window will confirm your request to logout. Clicking yes on the confirmation pop-up will log you out from Genius app.

Yes, Genius goes where you go. For example, you can use Genius at your desk. Then if you leave your desk and need to ask Genius a question, you can use your mobile device to access Genius.

Yes you can delete your Genius account, but once you delete your account all your data will be lost. Contact your enterprise administrator for more details.

Once you delete or remove data from Genius the system will no longer remember any of that content. Genius will not be able to answer questions related to the deleted data.

Yes, it is possible to merge two Genius accounts. For assistance with merging accounts contact your administrator through your internal helpdesk portal.

Yes, for assistance with recovering your Genius account contact your internal helpdesk.

The Genius Chrome extension does not work in Incognito mode.

Yes, you can.

If your LinkedIn/Google account you use has the same email as your previously registered Genius account, we will ask whether you want to link LinkedIn/Google. You can cancel and log in with your previously registered Genius account email and password.

When you use a different account to login to Genius, you will be directed to a new registration flow. From there, you can cancel the request and then log in using your primary Genius account, using your registered email and password.

If you have shared your documents with others, they can ingest those documents and access facts and insights. When you stop sharing your documents with others, they would no longer be able to access those facts and insights.

Once you delete your account, all your content is also deleted from Genius.

Genius captures your username, email address, and access token to authenticate you. This information is only accessible by our team and used to monitor the security of our services, alerting us in the event of any unauthorized intrusion. We use this data to track the date, time and location of a breach to then isolate the cause, as well as take immediate steps to remedy a breach.

Genius only captures your username, email address, and access token (unique identifier) to authenticate you.

You retain ownership and full control of the information you share with Genius and have the ability to select which documents and folders are accessible by Genius. You can change or remove Genius access to your content at any time.

Genius does NOT share your information with 3rd parties or move your content outside of your account.

Genius reads your documents and parses facts and details about the named entities to which they apply, storing these in machine-readable formats. This enables Genius to understand the information contained in your documents, and answer your questions in real-time.

Genius reads your email content and stores the relevant information in the processed format that is only machine readable. This enables Genius to interpret the context of your communications, and answer your questions in real time.

Genius reads your data and stores it in a processed format that is only machine-readable. The information is locked with an electronic key, which is only available to you. Nobody other than you – or those you have given access to – can access your information.

Cognizer, the creators of Genius is SOC-2, CCPA (The California Consumer Privacy Act), and GDPR compliant. We take your privacy seriously, feel free to contact us if you have questions!