At Cognizer, we care about the privacy of your data and are committed to protecting it. This Privacy Policy describes how we collect, use and protect certain types of data and information when you access Cognizer websites or use Cognizer cloud services including our web and mobile applications (collectively the “Services”).

This Privacy Policy does not apply to information collected on any third-party site or application (including advertising) that may link to or be accessible from our websites. We are not responsible for the privacy policies or data collection, use and disclosure practices of those sites. We encourage you to review the privacy policies of each site you visit.

The terms “you,” “your,” “yours,” and User refer to anyone utilizing the Services. The terms “Cognizer,” “we,” “us,” and “our” refer to Cognizer, Inc. and its subsidiaries and affiliates. By accessing or using the Services, you are accepting the policies and practices described in this Privacy Policy. This Privacy Policy is incorporated into Cognizer’s Terms of Service and License Agreement. Each time you access or use the Services, you agree to our collection, use, and disclosure of the information that you provide as described in this Privacy Policy. We may periodically make changes to this Privacy Policy that we will include on this page. It is your responsibility to review this Privacy Policy frequently and remain informed about any changes.

Types of Information Collected

1. Account Information. We collect and associate with your account, information like your name, email address, phone number and username. For subscription products, Cognizer uses third-party services (e.g. Stripe, Paypal, Braintree, Stripe, Chargify) to collect, process, manage and securely store payment information. Cognizer does not directly collect or store credit card data.
2. Analytics Information and Usage Data. We may collect data regarding your interaction with our websites as well as your use of our Services. We may also obtain data from our third-party partners and service providers (e.g Google Analytics, CrazyEgg, Facebook) to analyze the frequency with which certain features and functions of our websites/Services are used. For example, we will know how many users access a specific page on our website and which links they clicked on. We use this aggregated information to better understand and optimize our websites and Services. We may also collect other information from our partners, such as demographic information, the web pages or applications that directed you to our websites/Services, and identifiers associated with your devices. To provide exceptional support, we also track and record device and browser types, IP addresses and locations used to access our Services.
3. Cookies and Pixel Tags. We use technologies like cookies and pixel tags, both of which are further described below. Cookies are small data files sent to your browser when you visit a site. We use cookies to do things like: (i) log you into Cognizer; (ii) remember preferences and settings; and (iii) better understand how you are interacting with our Services, and improve and promote such experiences based on that information.  For example, cookies help us with things like remembering your username for your next visit. You can set your browser to not accept cookies, but this may limit your ability to interact with our Services. A pixel tag is a small piece of code that can be embedded on websites and emails. We use pixel tags to learn how you interact with our webpages and emails. This information helps us tailor and promote our services.  For example, if you visit one of the pages on our website describing a particular feature of functionality of Cognizer, you may later see an ad for Cognizer when you visit a tech news site.
4. Source Data.  In the context of your use of our Services, we may also connect to third-party data sources that store your content (e.g. Box.com, DropBox, Gmail, Google Drive, Outlook, OneDrive, SharePoint.) Our Services use artificial intelligence to read, interpret and learn from your structured and unstructured data sources (“Source Data”); thereby enabling our Services to operate. Any access that we may have to your Source Data is in accordance with the authorization procedures determined by that third-party source. Furthermore, we have READ-ONLY access to your Source Data, and we do NOT have the ability to modify, move or delete your content (e.g. documents, or email messages stored in your third-party accounts). When you authorize us to access your account(s) with third-party sources, we use OAuth authentication, a secure mechanism to achieve access to your content without exposing your password. When you authorize us to connect with your content stored in a third-party data source, you authorize us to access and store your name, email address(es), current city, profile picture URL, and other information that the third-party source makes available to us. You can disable our access to your Source Data anytime by de-linking that third-party account from our Services. When you de-link your third-party data sources from our Services, all your Learned Data (as described below) from that source will be deleted from our servers.Please see the “Additional Limits on Use of Your Google User Data”section below for more information about our collection of your Google User Data.
5. Learned Data. Our Services use artificial intelligence and machine learning to convert unstructured content from Third-Party Data sources into structured formats that can be used productively (e.g. to solve problems).  This is Learned Data (“Learned Data”). Our Services use Learned Data to power applications running on our technology platforms (e.g. providing instant answers to your questions), and train and improve the performance of our artificial intelligence and machine learning algorithms. Disabling access to your Third-Party Data triggers our Services to remove the Learned Data associated with that disconnected Third-Party Data from our servers.
6. Meta Data. The generation of Learned Data along with your use of our Services generates an array of additional data (“Meta Data”). For example, we store the date and time each element of Learned Data is created, along with the attributes of Third-Party Data source from which it was derived. Meta Data is stored in databases and event logs. Meta Data is not deleted when you disable access to your Third-Party Data sources or if you close your Cognizer account.
7. Event Logs. As with most websites and technology services delivered over the internet, our servers automatically collect data when you access or use our websites/Services and record it in log files. These event logs serve as an important mechanism to monitor the security of our websites/Services, and alert us in the event of any unauthorized intrusion. We use this data to track the date, time and location of a breach and isolate the cause, as well as take immediate steps to remedy the breach. 

Use of Information

Cognizer does not share, sell, lend or lease any information that identifies a client or purchaser of our Services (such as email addresses or personal details) with anyone.

However, all other data and information that does not identify you as the client or any of your end-clients or customers – such as information collected through the use of cookies as well as data collected about your interaction with our Services – may be used by us for any lawful business purposes, including the following:

• General Business Uses. We may use the information that we collect for a variety of internal, business purposes, including: (1) to provide and administer our Services, authenticate users for security purposes, provide personalized user features and access, process transactions, conduct research, develop new features, and improve the features, algorithms, and usability of our Services; (2) to communicate with you about your use of our Services, product announcements, and software updates, as well as respond to your requests for assistance, including providing account verification support if you’re having difficulty accessing your account; (3) to display relevant content associated with your account and make sure it is available to you when you use our Services; (4) to monitor and analyze trends, usage, and activities in connection with our Services, and for marketing or advertising purposes; and (5) to investigate and prevent fraudulent transactions, unauthorized access to our Services, and other illegal activities.  In addition, we work with third party service providers to provide website, application development, hosting, maintenance, back-up, storage, virtual infrastructure, payment processing, analysis and other services for us. These service providers may have access to your information for the purpose of providing those services for us.Please see the “Additional Limits on Use of Your Google User Data” section below for more information about our use of your Google User Data.

• Aggregated or Anonymized Data. Except for Google Data, we may also use for internal purposes any aggregated or anonymized information that does not directly identify you.

• Other Authorized Users. Enterprise versions of our Services may display use and profile information of each authorized user under such enterprise license to other authorized users within the enterprise.

Additional Limits on Use of Your Google User Data:  With your authorization, our Services access and use the files and information within your G Suite account, including the files stored in your Google Drive service, the labels, messages, and attachments sent and received in your Gmail service, including metadata stored within each service (collectively, “Google Data”).  You can connect our Services to your Google accounts using OAuth authentication, a secure mechanism to give us access to your Google Data without letting us know your password.  Once you provide access, we can collect and use Google Data through the G Suite APIs. Notwithstanding anything else in this Privacy Policy, if you provide us with access to the following types of your Google Data, our use of that data will be subject to these additional restrictions:

• We will only use access to read Google Data to provide you with our services.
• We will not transfer Google Data to others unless doing so is necessary to provide and improve these features, comply with applicable law, or as part of a merger, acquisition, or sale of assets.
• We will not use Google data for serving advertisements.
• We will not allow humans to read this data unless:
  • we have your affirmative agreement for specific content
  • doing so is necessary for security purposes such as investigating abuse or technical issues;
  • to comply with applicable law; or
  • for our internal operations and even then, only when the data has been aggregated or anonymized.
• Our use of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.

How We Protect Your Information

We are committed to protecting the security of your information and take reasonable precautions to protect it from unauthorized access, use, or disclosure. However, no method of transmission over the Internet, or method of electronic storage, is fully secure; and as a result, we cannot guarantee that your data will be 100% secure while in transit or at rest; and you acknowledge that you are aware of such risks.

We use industry-standard encryption to protect your data in transit. Once we receive your data, we protect it on our servers using a combination of technical, physical, and logical security safeguards. You are responsible for maintaining the security of your accounts and devices, and you are responsible for any access to or use of your account by someone else that has obtained access, whether or not such access or use has been authorized by you. You should notify us of any unauthorized use of your account.

How We Scan and Report Data Vulnerabilities 

Cognizer regularly performs vulnerability scans to identify threats and vulnerabilities relating to our Services. Issues identified are analyzed and remediated in a timely manner. In the event that we are required by law to inform you of a breach to your information we may notify you electronically, in writing, or by telephone, if permitted to do so by law.

To report vulnerabilities or concerns about Cognizer’s Data Security or Privacy, please contact us via email: security@cognizer.ai

How You Remove Your Information

When you close your account for our Services, any and all data that relates to you as a client or purchaser of our Services (such as email addresses or personal details) along with all Learned Data is immediately deleted from our cloud repositories.

For questions or inquiries about this Privacy Policy, you can contact us using the information on our “Contact Us” page.