Cognizer does not share, sell, lend or lease any information. that identifies a client or purchaser of Cognizer Services (such as email addresses or personal details) with anyone.
However, all other data and information that does not identify you as the client or any of your end-clients or customers –such as information collected through the use of cookies as well as data collected about your interaction with our Cognizer Services –may be used by us for any lawful business purposes, including the following:
Legal disclosures
It is possible that we may need to disclose personal information when required by law, subpoena, or other legal processes as identified in the applicable legislation. We attempt to notify our clients about legal demands for their personal data when appropriate in our judgment unless prohibited by law or court order or when the request is an emergency.
Change in Control
We can also share your personal data as part of a sale, merger or change in control or in preparation for any of these events. Any other entity which buys us, or part of our business will have the right to continue to use your data, but only in the manner set out in this Privacy Policy unless you agree otherwise.
Other Important Information
We will only collect and process personal data about you where we have a lawful reason for its collection. When you visit our Website and provide us with your personal information, we collect and use it with your consent.
As an Application End User, you consent to our collection of your personal information when you log in for the first time. However, your employer has control of the account and may upload and share additional personal information. It is your employer’s responsibility to ensure the collection, use and sharing of the personal information uploaded to the Application complies with all applicable legislation.
Additional Limits on Use of Your Google User Data: With your authorization, our Cognizer Services access and use the files and information within your G Suite account, including the files stored in your Google Drive service, the labels, messages, and attachments sent and received in your Gmail service, including metadata stored within each service (collectively, “Google Data”). You can connect our Cognizer Services to your Google accounts using OAuth authentication, a secure mechanism to give us access to your Google Data without letting us know your password. Once you provide access, we can collect and use Google Data through the G Suite APIs. Notwithstanding anything else in this Privacy Policy, if you provide us with access to the following types of your Google Data, our use of that data will be subject to these additional restrictions:
- We will only use access to read Google Data to provide you with our Cognizer Services.
- We will not transfer Google Data to others unless doing so is necessary to provide and improve these features, comply with applicable law, or as part of a merger, acquisition, or sale of assets.
- We will not use Google data for serving advertisements.
We will not allow humans to read this data unless:
- we have your affirmative agreement for specific content
- doing so is necessary for security purposes such as investigating abuse or technical issues.
- to comply with applicable law; or
- for our internal operations and even then, only when the data has been aggregated or anonymized.
Our use of information received from Google APIs will adhere to Google API Cognizer Services User Data Policy, including the Limited Use requirements.
How We Protect Your Information
We are committed to protecting the security of your information and take reasonable precautions to protect it from unauthorized access, use, or disclosure. However, no method of transmission over the Internet, or method of electronic storage, is fully secure; and as a result, we cannot guarantee that your data will be 100% secure while in transit or at rest; and you acknowledge that you are aware of such risks.
Cognizer Services utilize advanced encryption techniques to protect data in transit and at rest. We use Transport Layer Security, or TLS, a widely adopted security protocol designed to facilitate privacy and data security for communications over the Internet. TLS protects your Account Data as you type it on your web browser, and the reading of your Source Content. We use an advanced AES 256-bit CBC encrypted vault to project data at rest, such as the Learned Data and Account Data once processed. In addition, we have implemented best-practice standards and controls in compliance with internationally recognized security frameworks.
Our data protection methods cannot protect the Source Content in your Content Repository accounts, the files on your computer or mobile device, or passwords stored in your browser. You should notify us of any unauthorized use of your account or devices.
How We Scan and Report Data Vulnerabilities
Cognizer regularly performs vulnerability scans to identify threats and vulnerabilities relating to our Cognizer Services. Issues identified are analyzed and remediated in a timely manner. In the event that we are required by law to inform you of a breach to your information we may notify you electronically, in writing, or by telephone, if permitted to do so by law.
To report vulnerabilities or concerns about Cognizer’s Data Security or Privacy, please contact us via email: security@cognizer.ai
Your Data; Your Rights
Cognizer Services are compliant with standards used by many privacy regulations such as the General Data Protection Regulation (GDPR) governing data protection and privacy in the European Union and the European Economic Area or the California Consumer Privacy Act of 2018 (CCPA). Here is how we service your rights under these regulations.
We honor your right to obtain information about what personal information we process about you or to obtain a copy of your personal information.
- You can receive a list of the Account Data, Service Data and the list of Source Content from which we generated Learned Data that is stored in Cognizer Services by completing this data privacy request form; we endeavor to respond to all such requests within ten (10) business days.
- As described above, your Account Data contains personal information, all of which is visible to you by logging into your Cognizer Service account.
- As described above, your Service Data may also include personal information, such as your name and email. Our Website Services used to provide you with customer or technical support and/or product information may also contain personal information.
- In some cases, your Source Content may contain personal information. Inspecting the Source Data in your Content Repository will display any personal information contained within. The Learned Data generated from your Source Content will contain the very same personal information, as those are facts and details which Cognizer Services reads and learns.
We honor your right to update/correct your personal information.
- Once you receive the aforementioned list of Account Data, Service Data and list of Source Content from which we generate Learned Data, you can contact us using the data privacy request form to inform us how you would like this data updated or corrected.
- Your Account Data can be edited by you directly.
- Your Service Data can be easily edited by us.
- Your Learned Data can be corrected by updating your Source Content in the Content Repository within which it was read and that will automatically update your Learned Data derived from your Source Content. If you prefer to remove a specific item in your Content Source from Cognizer Services, you can simply password protect it in your Content Repository, and it will automatically be removed from Cognizer Services.
We honor your right to request deletion of your personal information at any time.
- Simply use our data privacy request form to inform us of your desire to have us fully delete your data from Cognizer Services and Website Services. Please note that once you do so, the email associated with your account will no longer be eligible to make future use of Cognizer Services.
- You can directly delete your Account Data and Learned Data by closing your Cognizer Services account.
- We will manually purge any of your personal information contained within Cognizer Customer Service Data and Website Usage Data associated with your account.
- Once you receive the aforementioned list of Account Data, Service Data and list of Source Content from which we generate Learned Data, you can contact us using the data privacy request form to inform us how you would like this data updated or corrected.
- Your Account Data can be edited by you directly.
- Your Service Data can be easily edited by us.
- Your Learned Data can be corrected by updating your Source Content in the Content Repository within which it was read and that will automatically update your Learned Data derived from your Source Content. If you prefer to remove a specific item in your Content Source from Cognizer Services, you can simply password protect it in your Content Repository, and it will automatically be removed from Cognizer Services.
We honor your right to request deletion of your personal information at any time.
- Simply use our data privacy request form to inform us of your desire to have us fully delete your data from Cognizer Services and Website Services. Please note that once you do so, the email associated with your account will no longer be eligible to make future use of Cognizer Services.
- You can directly delete your Account Data and Learned Data by closing your Cognizer Services account.
- We will manually purge any of your personal information contained within Cognizer Customer Service Data and Website Usage Data associated with your account.
How long we keep your personal information
We retain information as long as it is necessary to provide the Cognizer Services to you and our Clients, subject to any legal obligations to further retain such information.
We may also retain information to comply with the law, prevent fraud, collect fees, resolve disputes, troubleshoot problems, assist with investigations, enforce our Terms of Service and take other actions permitted by law.
The information we retain will be handled in accordance with this Privacy Policy.
Information connected to you that is no longer necessary and relevant to provide our Cognizer Services may be de-identified or aggregated with other non-personal data to provide insights which are commercially valuable to Cognizer, such as statistics of the use of the Cognizer Services.
Cognizer Subprocessors
A sub-processor is a vendor that Cognizer uses to perform specific functions associated with Cognizer Services that we do not perform ourselves. Some of these sub-processors may directly or indirectly process personal data on behalf of our customers. We list our Sub Processors here and the activities each performs.